For the purposes of the General Data Protection Regulation (GDPR) and UK data protection laws, we are Rockley Music Ltd of Units 3 & 3A, 1 Hackers Close, East Bridgford, Nottingham NG13 8PU
How we collect your information
We collect your information either directly from you when you either call into our office, phone, e-mail, make an enquiry or enrol a child via our website or via the school your child attends if necessary.
Information we collect
We may collect contact and communication information, including your e-mail address(es), telephone numbers(s), address etc.
How we use your personal data
The information you have supplied to us will be used to make contact with you regarding the service you are asking of us and for the purpose of invoicing and general communication.
We do not sell or share your personal information for other organisations to use.
Solely for the purpose of completing the requested work, we may share your information with our employees.
How long is your information kept for
We will keep your information for as long as necessary to be able to carry out the service you have requested.
Some information will be kept for a period of six years for the purpose of accounting, tax reporting and record keeping purposes.
Under certain circumstances you have the right to:
Request access to your personal data, this enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This also enables you to have any incomplete or inaccurate information about you corrected.
Request erasure of your personal data. This enables you to ask us to delete / remove your personal data when there is no good reason for us continuing to use it.
Please note that the above rights are not absolute and we may be entitled to refuse requests where exceptions apply.
Contact and complaints
By telephone – 01949 829285
By Post – Rockley Music Limited, Units 3 & 3A, 1 Hackers Close, East Bridgford, Nottingham NG13 8PU
If you are not satisfied with how we are processing your personal data, you can make a complaint to the Information Commissioner at www.ico.org.uk